I would love to purchase more if I had any confidence in its value and thought it would actually make my life easier, instead of being left with something that further inhibits my business. That is not the first time. Helcim is one of our top picks for payment processing! They do have friendly chat support though, they are helpful, when they reply. Thank you for taking the time to share your experience with 3dcart. Our new admin interface was thoroughly tested and designed in response to the feedback of our growing community to ensure universal-approval, although we realize that we can’t please everyone. As you research 3dcart, you may notice a few comments about bandwidth overage fees. They constantly make non-sense changes (like requiring 12 character passwords for email accounts or taking away the ability of administrator accounts to change store passwords) with no notice. Their admin is so cumbersome, I cannot see anyone with more than 150 products using this platform; if there are problems and you have to create a ticket they are often not answered for 3 weeks or they just close them without doing anything! I knew if I had it revised I would forfeit all of my money on the spot and there was NO WAY it was going to look anywhere near acceptable. There are so many errors that it is easier to do it manually than to link the accounts.I am very unsatisfied and have been for a long time. We realize how frustrating it can be to be pushed toward a paid service, and our intention is most definitely not to nickel-and-dime you. It includes a very wide variety of applications focused on sales, marketing and customer service. When you sign up, you’ll receive a welcome email that lists your user login and password as well as your site’s URL. We’d also like to apologize for any misunderstanding regarding our billing procedures. I was switching forth with domains and stuff but this is ridiculous. I found the video tutorials helpful when it came to configuring the DNS records on my own domain. The federal investigation into these hackers exposed their usage of keyloggers as described in this article: https://www.databreaches.net/va-twins-indicted-for-hacking-wire-fraud-and-id-theft/ It is most likely that the hackers had access to your network and took information using such keyloggers. We realize you posted this review quite some time ago, but we wanted to reply and give you an update about what’s new at 3dcart. Reasons NOT to use 3dcart:1. Are you planning to start an online business? Turn over is high so I had several different people working on my project at different times, and no one communicated and it was like starting over every time. In addition to our team having nearly doubled in size, we’ve also implemented rigorous, continual training to ensure that all of our agents have the tools and knowledge to provide our customers with the best, friendliest support possible. Good luck with your search for an eCommerce platform! One big difference I’ve noticed, however, is that many functions involve a two-step process. With feedback like yours, we can continue our ongoing effort to make 3dcart the best shopping cart solution. 3dcart has a track record of 99.94% uptime.

The 6 Best Platforms for Building Your Online Store, A Small Business Guide to E-Commerce Sales Tax, A Small Business Guide to Inventory Management, Reap the Rewards: The Best E-Commerce KPIs to Track, 20 Price Comparison Sites to Help Widen Your E-Commerce Distribution, How One Small Beer Shop Tapped Into Online Sales in Response to COVID-19, Your All-Encompassing Guide to Starting an Online Store, How to Sell Products Online: A Step-by-Step Guide, Transparent, accessible, jargon-free advice. I upgraded to the professional plan and it’s stull a problem, so now I’m paying more for the plan and for overage, how is it that I increased my bandwidth and they still are saying I’m exceeding. They have no limits and are current with all types of functionality. We have been with these idiots for a coupe of years and every time we turn around they are making life more and more difficult. They didn’t just “drop the ball” on me, they bounced it around and then threw it at my face. And their themes will allow you to develop a professional-looking website as part of your e-commerce marketing plan. You can customize the parameters around email delivery times and content details right within 3dcart. 3dcart supports add-on tools, such as tax calculators and marketing tools, and it also integrates with accounting software Intuit QuickBooks, fulfillment system Shipwire, email marketing service Constant Contact (20.00 Per Month at Constant Contact) , live chat software Olark, and affiliate-marketing tool ShareASale. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. They did not care that reps are telling people the wrong thing. Keep reading for a full, unbiased analysis of 3dcart. Their admin now looks nice and modern. But most of the time, it took calling / emailing / and not receiving a response.. Only way to get a response to fixing a problem they created was to pay more. In response to the complaints we received about our Technical Support, we’ve recently made significant changes, including the addition of new team members and a new, rigorous training process, ensuring that our team consists of only highly-qualified, friendly agents.

I apologize for any bad experiences you’ve had with the company.

Within that 4 months we have not found the SEO program to fit our needs. Contact our sales team at sales@3dcart.com to find out how we can add a specific feature to any plan or add extra staff users. You’ll first enter basic promotion information: After saving, you enter a detailed interface that helps you create much more specific and complex discounts. For a limited time get 50,000 rewards points when you spend $1000 with Brex. We've done in-depth research on each and confidently recommend them. With your feedback, we were able to make the necessary changes to our sales team to ensure all of our customers receive only helpful, informative assistance. Troubleshooting always has the potential to be frustrating, and some issues are definitely more complex and harder to pin down than others, especially when third party companies like ShopperApproved or Braintree are involved. Here we look at the best Magento alternatives for your business. The wizard walks you through setting up your company information, and it also lets you customize invoices, including the logo that appears on the invoices, the numbering system, and invoice terms. The navigation toolbar, though, is pretty straightforward and should not be confusing to use. However, I think you should be able to figure out most functions on your own. Users on the Basic, Plus, Power, and Pro plans get access to phone support in addition to web tickets and live chat. Then today I received our AMEX statement & noticed another charge for $1500. We tried to reach them by phone with little progress. While 3dcart’s app store isn’t the largest we’ve seen, you’ll still find a variety of options for order management, shipping, security, social media, dropshipping, channel management, advertising, and more. We find 3dcart itself pretty much OK and have used it for a couple of years. my fault for not moving on quickly enough. Use our research library below to get actionable, first-hand advice. 3dcart has an amazing team of developers, and we perform extensive, rigorous testing before any updates are implemented.

They don’t return calls and their people in sales cant answer basic questions about their capabilities. Learn how using our software-specific feature walk-throughs and how tos. 3dcart is Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant, and every plan includes a free 256-bit SSL certificate that secures all your site’s pages. This is bad for the average website owner. A content management system (CMS) software allows you to publish content, create a user-friendly web experience, and manage your audience lifecycle. Keep an eye on your inbox! We went with 3dcart and paid for a month service of SEO and 6 months of Adwords. This company is the worst. I do not know of any store that I can do go that offers free shipping on a certain amount and basis it off of the subtotal before I apply any coupons. Further, the lack of keyboard shortcuts makes it a little tough to run at max efficiency. For example, if you are only planning to sell items on 3dCart and never integrate it with any other service, you can fully evaluate 3dCart.If, however, you plan on selling items on eBay or Amazon and wish to share the inventory with 3dCart, you will need an integration of some sort. I sincerely wish I hadn’t paid for 12 months. They brought my stuff into it like a mess, changed prices, deleted products. You might take a look at our top eCommerce platforms for some guidance. They could care less!!!! I can comment about customer service because I’ve been a 3DCart client for about 7 years. Of course, we’re always looking for new ways to improve our customer service, especially as our business continues to grow, and valuable feedback like yours gives us the necessary insight to make those changes. Copyright © 2020 Merchant Maverick. Using the ” ‘ ” sign for giving a measurement in inches in a product description or in a caption for a picture causes a “programming” mistake that cuts your description off…..same size pictures for products next to each appear in different distorted sizes…I could go on and on…. I am sending a formal complaint to the BBB. Your subscription has been confirmed. It’s important to note that these plans are tied to your revenue figures, so keeping track of your e-commerce KPIs will be crucial. well no way on dec 2 it started again . The 3dcart dashboard is fairly straightforward and is similar to the user-friendly models you find on platforms such as Shopify and BigCommerce.

With real small business owner names and website addresses included, you could always reach out to these companies to find out if they’re still happy with 3dcart!

We hope that your experience with 3dcart improved after writing this post, but if you’re no longer with us and are interested in seeing all the new, exciting features 3dcart has to offer, please don’t hesitate to reach out to us.